OHIO Eastern Information and Technology Services team serves students, faculty and staff. The team maintains the computer and networking systems, compressed video and distance learning classrooms, and all audio/visual equipment on campus.
To help you get started, we've compiled some helpful tips and information about Wi-Fi on campus, the best browsers to use with OHIO systems, and how to download your own free copy of Microsoft Office 365. Additionally, we've compiled information about wired and wireless access on campus and detailed information about the operating systems and software available on campus computers.
Our staff provides training and technical support for the NextGen wired and wireless computer network on the Eastern campus. All University computer equipment is registered and connected to this university-wide computer network, and connectivity is available in all buildings and many open and public spaces across campus.
Students can connect personal computers, tablets, cell phones, or other wireless devices to the Eduroam wireless network using their current OHIO email address and password.
An open access, unencrypted, guest network is also available for individuals who do not have a valid login. To access the network, select wireless networks on your device and choose "OHIO University Guest." Open a web browser, agree to the terms of use on the displayed page, and your device will be joined. Agreeing to the "Terms of Use" is the only requirement for access.
Our classrooms, labs, public spaces, and offices are equipped with computer equipment. Each of the dedicated computer labs have specialized software installed to support the technologies taught in them.
Located in the Shannon Hall, inside the library, the Help Desk is your one-stop resource for assistance with computer, audio/visual and instructional support requests, issues and training. If you are unable to visit the Help Desk, you can also to request assistance for issues on campus.
Help Desk Hours: M-F, 8 a.m.- 5p.m.
Ph: 740.699.1401
Email: ouehelpdesk@ohio.edu
For additional support, you can also contact the OHIO Athens IT Service desk at 740.593.1222 or access resources on the Office of Information Technology website.
Our staff provides training and technical support for the 51ĀŅĀ× Learning Network (OULN) classrooms, which link the Eastern Campus to the other regional campuses and the Athens campus. These rooms are also used for video conferencing and meetings inside/outside OHIO.
New and returning Bobcats use this checklist to activate your OHIO online services and get technology-ready before arriving on campus.
The Acceptable Usage policy provides guidance and establishes expectations for members of the University community as they use OHIO's information technology resources. Review the policy to learn more.
Our staff supports the color and black and white copiers located on campus. Copiers are located in the Shannon Hall Library.
51ĀŅĀ×'s regional campuses use the Pharos Pay-to-Print system to manage and collect payment for printing services. Student and public Pay-to-print services are located in the Shannon Hall Library.
51ĀŅĀ×'s regional campuses use the Pharos Pay-to-Print system to manage and collect payment for printing services.
Print jobs sent to one of the library copiers will not be released until payment is made using BobCat Cash which has been previously added to a student OHIO ID or public patron print card. Print jobs sent to a copier but not released at the device are not charged to the Bobcat Cash eAccount and are automatically deleted after six hours.
You can also use mobile printing to send many types of documents to copiers in the Shannon Hall Library. You can visit to upload documents directly to your print queue. Mobile printing supports several common file formats and works best with documents that are of relatively small file size and where you donāt need to customize the orientation and layout.
If your released print job did not print, you may not have been charged for it. Log into eAccounts at to review your charges. After logging in, click on the āBobcat Cashā box and your recent transaction history will be displayed.
Refund requests must be submitted within 48 hours of experiencing the printing problem. If it is determined that you are owed a refund, the refund will be applied to your Bobcat Cash account, and you will receive an e-mail when your refund has been applied to your Bobcat Cash account
Need a refund? Please complete the online .
Available in Shannon Hall, room 303
Phishing is the act of sending a fraudulent message, claiming to come from someone you know or trust, that requests personal information from you to be used for malicious purposes. Learn more about phishing and how to protect yourself against scams and cyber attacks, and view a list of current phishing scams, through the 51ĀŅĀ× Information Security Office and the Phish Bowl website.
